Refund, Returns and Warranty Policy

Overview

At DH Digital, we strive to provide the best electronics and appliances. Please note that our policy focuses on exchanges and warranty support. Sold products are not eligible for cash refunds.

Our exchange policy lasts 72 hours from the time of delivery. If 72 hours have passed since your product was delivered, we cannot offer you an exchange or replacement outside of standard warranty terms.

Eligibility for Returns & Exchanges

To be eligible for a return/exchange within the 72-hour window:

All accessories, manuals, and free gifts (if any) must be included.

The item must be in the same condition that you received it.

It must be in the original, undamaged packaging.

Damage and Issues

Damage During Delivery: If a product is found to be damaged or broken at the time of delivery, DH Digital will bear all costs associated with delivering a fresh replacement.

Post-Delivery Damage: Any reports of physical damage, breakage, or aesthetic issues after the delivery has been completed and the 72-hour window has passed will not be accepted for exchange. Such cases will fall under the product’s standard warranty (where applicable).

Exchanges and Store Credit

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We do not offer cash refunds. If you wish to return a product within the 72-hour eligibility window for an exchange:

Payment Timing: The delivery charge for the returning product must be paid in full before we dispatch the new exchange product from our warehouse.

Product Selection: You may exchange the item for any other product of the same cart value, or upgrade to a higher-value product by paying the additional price difference. No balance or credit will be carried forward if a lower-value product is chosen.

Return Delivery Charges: For all exchanges, the customer is responsible for paying the full delivery charge for the product being returned to us.

New Delivery Charges: The new product being sent out will be treated as a new order. If the new product qualifies for “Free Delivery,” it will be delivered free of charge. If it does not qualify, standard delivery charges will apply.

Warranty Service

For technical issues occurring after the 72-hour initial window:

Exclusion: DH Digital does not provide warranty or free service for products that have been physically broken or damaged after successful delivery.

Manufacturer Warranty: Warranty services are provided directly by the product’s manufacturer, not DH Digital.

Service Timeline: Warranty claims typically take up to 7 days, but may take longer depending on the availability of spare parts from the manufacturer.

Spare Parts: If a product requires a change of parts, the customer is responsible for paying the spare parts price.

Liability: DH Digital is not liable if spare parts for a specific model are out of production or unavailable from the manufacturer.

Shipping returns

To return your product for an eligible 72-hour exchange, please contact our support team.

Unless the product was damaged during delivery, the customer is responsible for paying the shipping costs for returning the item.
Shipping costs are non-refundable.